Privacy Policy

Last Updated: January 2026

Introduction

Welcome to HiddenDoor Quest. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our escape room experiences, or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Book an escape room experience
  • Register for an account on our website
  • Subscribe to our newsletter
  • Contact us through our contact form or email
  • Participate in surveys or promotional activities

This information may include your name, email address, phone number, payment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about how you interact with our website, such as pages visited, links clicked, and other actions taken.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and managing your bookings and reservations
  • Sending you confirmation emails and booking reminders
  • Communicating with you about our services, promotions, and events
  • Improving our website, services, and customer experience
  • Analyzing usage patterns and trends to enhance our offerings
  • Preventing fraudulent activities and ensuring security
  • Complying with legal obligations and enforcing our terms
  • Sending marketing communications (with your consent)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and website analytics.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request correction of inaccurate or incomplete personal information.
  • Deletion: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format.
  • Withdraw Consent: If we process your information based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take appropriate action.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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